Job Description
Join our elite support team in the heart of Jersey City! We're urgently seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance during critical overnight hours. This is your chance to make an immediate impact while enjoying competitive compensation and a supportive team environment. Apply today to secure your spot!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure issues during overnight shifts
- Document incident reports with precision and escalate complex problems
- Collaborate with global teams to maintain service continuity
- Conduct proactive system health checks and preventative maintenance
- Maintain SLA compliance with 99.9% uptime targets
- Train on cutting-edge technologies and industry best practices
Qualifications
- 3+ years in technical support or IT operations
- Experience with ticketing systems (Jira, ServiceNow)
- Strong troubleshooting skills across Windows/Linux environments
- CCNA/CompTIA Network+ certification preferred
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- Must pass background check and drug screening
- Availability for flexible scheduling during peak incidents