Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist in Honolulu! We're seeking tech-savvy professionals to provide critical infrastructure support during off-peak hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. Enjoy Hawaii's vibrant nightlife while building your career in tech!
What We Offer: Health insurance, retirement plan, paid time off, remote work flexibility, and career development programs.
Responsibilities
- Monitor and resolve system alerts, tickets, and incidents during night shift hours
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Execute system maintenance, updates, and security patches during off-peak windows
- Document all troubleshooting activities and resolutions in ticketing systems
- Collaborate with global teams during critical incident response
- Conduct proactive system health checks and performance monitoring
- Train and mentor junior support staff during shift transitions
Qualifications
- 3+ years of IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills with ability to troubleshoot complex issues independently
- Exceptional written and verbal communication skills
- Ability to work flexible schedules including weekends/holidays
- Experience with ITSM tools (ServiceNow/Jira) preferred
- Valid Hawaii driver's license for occasional on-site visits