Job Description
Join our elite remote-first support team as a Night Shift IT Support Specialist in Fort Worth, TX. This premium role offers the perfect blend of technical challenge and work-life balance with 100% remote options during your shift. You'll be the hero behind the scenes, ensuring our global clients experience seamless operations while the world sleeps. With competitive compensation, comprehensive benefits, and a culture that values your contributions, this is your opportunity to thrive in a dynamic environment.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical system alerts during overnight hours
- Collaborate with global teams to troubleshoot complex infrastructure issues
- Document incident resolutions and update knowledge base articles
- Conduct system maintenance and patch deployments during off-peak hours
- Escalate critical issues to senior engineers with detailed context
- Participate in continuous improvement of support workflows
Qualifications
- 3+ years in enterprise IT support with night shift experience
- Expert-level knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong analytical skills for diagnosing complex system issues
- Exceptional communication abilities for clear documentation and handoffs
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work independently with minimal supervision
- US citizenship required for compliance access