Job Description
Launch your career in tech with our comprehensive night shift support program! No experience needed – we provide full training for motivated individuals ready to grow in Philadelphia's thriving tech scene. Enjoy competitive pay, flexible scheduling, and a supportive environment where your development is our priority.
What We Offer:
- Comprehensive paid training program
- Clear career advancement pathways
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement opportunities
- Team-based recognition program
Responsibilities
- Provide 24/7 technical support via phone, chat, and email
- Monitor system alerts and resolve infrastructure issues
- Document tickets and maintain accurate records in CRM
- Collaborate with global teams during critical incidents
- Conduct routine system health checks and maintenance
- Train on new technologies and support protocols
- Participate in continuous improvement initiatives
Qualifications
- No experience required – entry-level candidates encouraged
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shifts
- Flexible schedule availability (11 PM - 7 AM)
- Customer service mindset with empathy and patience