Job Description
We are looking for a dedicated and detail-oriented Remote Tech Support Specialist to join our growing team in Glendale, AZ. In this role, you will act as the primary point of contact for our clients, resolving technical issues and ensuring optimal system performance.
Our company offers a collaborative remote work environment with competitive benefits, continuous training, and a clear path for career advancement. If you are passionate about technology and helping others, we want to hear from you!
Responsibilities
- Troubleshoot hardware and software issues remotely using remote desktop tools and diagnostic software.
- Provide exceptional customer service via phone, email, and live chat, ensuring high customer satisfaction scores.
- Maintain accurate and up-to-date records of all support tickets, resolutions, and customer interactions in our CRM system.
- Install, configure, and optimize operating systems and applications for new and existing users.
- Collaborate with the IT infrastructure team to escalate complex issues and implement long-term solutions.
- Conduct routine system checks to identify potential vulnerabilities and prevent future downtime.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or Computer Science is a plus.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong technical knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Reliable high-speed internet and a dedicated home workspace are essential.
- Problem-solving mindset with the ability to work independently in a remote setting.