Job Description
Are you ready to make an impact from the comfort of your home?
Apex Digital Solutions is urgently seeking a highly skilled Remote Tech Support Specialist based in Pittsburgh, PA. We are looking for a problem-solver who thrives in a fast-paced environment and wants to provide top-tier technical assistance to our clients nationwide.
Join our team and enjoy the flexibility of a fully remote position while working for a company that values innovation and employee growth.
Why Apply?
- Competitive salary and comprehensive health benefits.
- 100% Remote work culture with a Pittsburgh-based team.
- Flexible schedule and paid time off.
- Continuous training and career advancement opportunities.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for remote clients.
- Manage support tickets efficiently in our ticketing system to ensure 100% client satisfaction.
- Install and configure new hardware, operating systems, and applications remotely.
- Communicate technical solutions clearly to non-technical users via phone and email.
- Maintain detailed records of all support interactions and resolutions in the knowledge base.
- Collaborate with the IT team to identify systemic issues and implement long-term fixes.
- Escalate complex issues appropriately to senior engineers or third-party vendors.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong proficiency with Windows 10/11 and Microsoft Office Suite.
- Basic knowledge of networking concepts including TCP/IP, DNS, and VPN.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-service oriented mindset.