Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking a passionate professional to deliver exceptional technical support to our diverse client base from the comfort of your home office. This full-time remote position offers the flexibility to work anywhere while making a tangible impact in Jersey City's thriving tech ecosystem. As a key member of our dynamic team, you'll troubleshoot complex systems, optimize user experiences, and drive innovation in digital solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support via phone, email, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Document all support cases in ServiceNow with detailed technical documentation
- Collaborate with network and security teams on escalated incidents and system improvements
- Develop and maintain comprehensive technical knowledge base articles
- Conduct virtual training sessions for clients on new technologies and best practices
- Monitor system health and proactively address potential technical vulnerabilities
Qualifications
- 3+ years of experience in enterprise-level technical support
- Expertise in Active Directory, VPN configurations, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, or similar)
- Strong problem-solving abilities with excellent written/verbal communication
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to work independently with minimal supervision in a remote setting