Job Description
Join TechSolutions Inc.'s elite night shift support team and become the backbone of our 24/7 operations. We're seeking dedicated professionals who thrive in after-hours environments to deliver exceptional technical support to our global clientele. This direct hire role offers competitive compensation, comprehensive benefits, and a pathway to career advancement in Indianapolis's thriving tech sector.
As a Night Shift Support Specialist, you'll work in a state-of-the-art facility with minimal distractions and maximum productivity. Enjoy shift differentials, flexible scheduling, and a collaborative culture that values your contribution to maintaining our 99.9% uptime guarantee. If you're a problem-solver who embraces nocturnal challenges, this opportunity is your gateway to professional growth.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote diagnostics for enterprise clients
- Monitor and maintain critical infrastructure systems during off-peak hours
- Document incident reports, knowledge base articles, and troubleshooting procedures
- Collaborate with cross-functional teams during scheduled maintenance windows
- Proactively identify system vulnerabilities and implement preventive measures
- Escalate complex issues to senior engineers with detailed documentation
- Contribute to continuous improvement of support protocols and SLAs
Qualifications
- 3+ years of technical support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Proven ability to diagnose and resolve network connectivity issues
- Experience with ticketing systems (Jira/ServiceNow) and monitoring tools
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- Valid driver's license and reliable transportation