Job Description
Join our dynamic team as a Remote Tech Support Specialist in Boston, MA! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our diverse client base. This immediate hire opportunity offers full remote flexibility with competitive compensation and growth potential. InnovateTech Solutions values innovation, collaboration, and continuous learning—apply today and become part of our mission to revolutionize tech support!
Responsibilities
- Diagnose and resolve hardware/software issues via remote tools (TeamViewer, Zoom)
- Provide Tier 1/2 support for Windows/macOS, networking, and cloud applications
- Document ticket details in ServiceNow with precise resolution steps
- Collaborate with senior engineers on complex system outages
- Conduct onboarding/training for new clients on IT systems
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of remote technical support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with TCP/IP and network protocols
- Exceptional written/verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with CRM/ITSM tools (ServiceNow preferred)