Job Description
Join our dynamic team as a Night Shift Support Specialist in Mesa, AZ! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. Apply today and become part of an innovative company that values your expertise and work-life balance.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues with remote diagnostic tools
- Document cases meticulously using our CRM system for accurate tracking
- Collaborate with global teams during critical incident escalations
- Maintain SLA compliance with first-contact resolution targets
- Proactively update knowledge base articles to improve team efficiency
Qualifications
- 2+ years in IT support or customer service role
- Proficiency with Windows/macOS and enterprise networking
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Experience with Zendesk or similar ticketing systems
- High school diploma or equivalent required