Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional remote technical support to businesses across Denver and beyond. Enjoy the flexibility of remote work while making tangible impacts in a dynamic, collaborative environment.
What You'll Love: Competitive compensation, comprehensive benefits package, flexible work hours, and opportunities for career advancement. Work with cutting-edge technologies while supporting diverse client needs.
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for Windows, macOS, Linux, and cloud infrastructure
- Document all interactions and resolutions using Zendesk and ServiceNow
- Collaborate with network engineers on security incidents and system updates
- Train clients on best practices for cybersecurity and device maintenance
- Monitor system health using Nagios and Splunk dashboards
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Active Directory, Azure AD, and VPN troubleshooting
- Strong proficiency in PowerShell, Bash, and scripting
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CCNA or equivalent networking certification preferred