Job Description
Join our dynamic team as a Night Shift Support Specialist in Tucson, AZ and earn a competitive $5,000 sign-on bonus! This full-time role offers unparalleled growth opportunities in a 24/7 operational environment. Enjoy premium pay rates for overnight hours while providing critical technical support to enterprise clients. We're seeking dedicated professionals who thrive in fast-paced, after-hours settings to ensure seamless system operations and exceptional user experiences. Relocation assistance available for qualified candidates.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift operations
- Monitor network infrastructure, servers, and cloud services for proactive issue resolution
- Collaborate with global teams via ticketing systems and communication platforms
- Document incident reports, resolutions, and knowledge base articles
- Execute scheduled system maintenance and patch deployments
- Train junior staff on troubleshooting procedures and escalation protocols
- Respond to critical incidents within SLA requirements during off-peak hours
Qualifications
- 3+ years of IT support experience with night shift or after-hours exposure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills for diagnosing complex technical issues
- Ability to work independently with minimal supervision during night hours
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation for on-call rotations
- Previous experience with ticketing systems (ServiceNow/Jira) preferred