Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and unlock your career potential with a $5,000 sign-on bonus! We're seeking tech-savvy professionals in Stockton, CA to deliver exceptional remote support to our diverse client base. Enjoy flexible work arrangements while resolving complex technical issues across hardware, software, and network infrastructure. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technologies in a collaborative virtual environment.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access tools
- Provide Tier 2/3 support for Windows, macOS, and mobile devices
- Manage ticketing systems with SLA compliance and detailed documentation
- Collaborate with engineering teams on complex infrastructure problems
- Conduct virtual onboarding/training for new employees
- Monitor system health and proactively address potential outages
Qualifications
- 3+ years in remote IT support or helpdesk environment
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Active Directory, VPN, and cloud services (AWS/Azure)
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication with customer focus
- Ability to work independently in a remote setting