Job Description
Launch your IT career with our comprehensive paid training program! TechSolve Solutions Inc. is seeking motivated Remote Tech Support Specialists to join our Columbus-based team. Enjoy the flexibility of remote work while receiving industry-leading training in cloud systems, network troubleshooting, and cybersecurity fundamentals. We provide all necessary certifications and equipment – no prior experience required!
Why Join Us?
- 4-week paid training program covering Windows/macOS, networking basics, and ticketing systems
- 100% remote work environment with flexible hours
- Career advancement opportunities to senior roles
- Comprehensive benefits package including health insurance and 401(k)
- Access to cutting-edge virtual labs and mentorship from senior engineers
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Manage customer support tickets using Zendesk and ServiceNow platforms
- Document troubleshooting steps and solutions in knowledge base
- Escalate complex issues to Tier 2 engineers with detailed context
- Conduct virtual system installations and configurations for clients
- Maintain security protocols during remote access sessions
- Participate in weekly skill-building workshops and certification prep
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (OS navigation, internet troubleshooting)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Comfortable working independently in a remote setting
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable high-speed internet connection