Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in Philadelphia. This critical role ensures seamless technical infrastructure for global clients during off-peak hours. You'll be the first point of contact for resolving complex system issues while maintaining peak performance of enterprise networks. We offer a collaborative environment with cutting-edge tools and career advancement pathways. Competitive compensation includes night shift differentials, comprehensive benefits, and professional development stipends. Perfect for detail-oriented professionals seeking impactful remote-friendly hybrid opportunities.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift operations
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams during critical system updates and migrations
- Perform proactive maintenance and security patch implementations
- Manage user access controls and authentication systems
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic skills for network, hardware, and software issues
- Excellent written communication for incident reporting
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work independently with minimal supervision
- Flexibility for occasional overtime during critical incidents