Job Description
Join NexusTech Solutions' elite night shift support team and become the backbone of our 24/7 operations. We're seeking dedicated professionals to deliver exceptional technical and customer support during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. This role offers unparalleled growth opportunities and the chance to work with cutting-edge technologies while maintaining work-life balance through our structured shift schedule.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve critical system alerts during overnight hours
- Document incidents, solutions, and knowledge base articles with precision
- Collaborate with global teams during handovers and escalations
- Conduct proactive system health checks and maintenance tasks
- Deliver exceptional customer service with SLA adherence
- Train junior support staff on troubleshooting methodologies
Qualifications
- 3+ years of IT support experience with night shift exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- ITIL Foundation certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA Network+ or equivalent certification
- Experience with Jira and ServiceNow ticketing systems