Job Description
Join our elite remote tech support team and transform your career with premium compensation and cutting-edge challenges. As a Senior Remote Tech Support Specialist at NexusTech Solutions, you'll deliver exceptional technical assistance to Fortune 500 clients while enjoying the flexibility of remote work from anywhere in Buffalo, NY. Our award-winning culture combines innovation with work-life balance, offering comprehensive benefits and career growth opportunities in a rapidly expanding tech ecosystem.
We're seeking tech-savvy professionals who thrive in dynamic environments and possess exceptional problem-solving skills. This role offers unparalleled exposure to enterprise-level systems while maintaining competitive compensation packages including performance bonuses, health insurance, and 401(k) matching. Elevate your career with a company that values expertise and invests in your success.
Responsibilities
- Diagnose and resolve complex technical issues across cloud infrastructure, network systems, and enterprise applications
- Provide Tier 3/4 support for high-profile clients via phone, email, and remote access tools
- Document troubleshooting processes and create comprehensive knowledge base articles
- Collaborate with engineering teams to implement system improvements and preventative measures
- Mentor junior support staff and conduct technical training sessions
- Monitor system performance and proactively address potential vulnerabilities
- Contribute to IT infrastructure optimization projects and security protocols
Qualifications
- 5+ years of enterprise-level technical support experience with cloud platforms (AWS, Azure, GCP)
- Expertise in network troubleshooting, cybersecurity protocols, and system administration
- Industry certifications (CompTIA Network+, Security+, or equivalent required)
- Proficiency in remote support tools (TeamViewer, AnyDesk, or similar)
- Exceptional communication skills with ability to translate technical concepts for non-technical stakeholders
- Experience with ITIL framework and ticket management systems
- Proven track record of resolving complex system outages and implementing solutions
- Bachelor's degree in Computer Science or related field preferred