Job Description
Join our dynamic team as a Remote Tech Support Specialist in Baton Rouge, LA! We're seeking a customer-focused expert to deliver exceptional technical assistance to clients nationwide. This fully remote position offers the flexibility to work from home while making a significant impact on user satisfaction and system reliability.
As a key member of our IT support team, you'll troubleshoot complex technical issues, maintain system integrity, and implement proactive solutions. We provide comprehensive training, cutting-edge tools, and a collaborative environment for professional growth. If you're passionate about technology and helping others thrive, apply today to start your rewarding remote career with TechSolutions Pro!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document cases meticulously using ticketing systems (Jira, Zendesk)
- Provide end-user training on security protocols and software applications
- Collaborate with Tier 2/3 engineers for complex escalations
- Monitor system health and implement preventive maintenance
- Contribute to knowledge base creation and SOP updates
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 3+ years of enterprise-level tech support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong analytical skills and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Relevant degree or technical certification preferred