Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at NexusTech Solutions. This critical role ensures seamless system operations during off-peak hours while delivering exceptional customer experiences. You'll be the frontline guardian of our digital infrastructure, working in a state-of-the-art facility with cutting-edge technology. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement. If you thrive in dynamic environments and possess technical expertise, this is your opportunity to excel in Dallas' booming tech sector.
Responsibilities
- Monitor and maintain system integrity during night shift operations, proactively identifying and resolving technical issues
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access
- Execute scheduled system maintenance, updates, and security patches during low-traffic windows
- Document all incidents, resolutions, and knowledge base contributions in ITSM tools
- Collaborate with global support teams using JIRA, ServiceNow, and communication platforms
- Conduct system health checks and performance optimization tasks
- Train junior staff on escalation protocols and advanced troubleshooting techniques
Qualifications
- Minimum 3 years in IT support or system administration with night shift experience
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills for diagnosing complex infrastructure issues
- Exceptional written and verbal communication skills for global stakeholder interactions
- Ability to work independently with minimal supervision in high-pressure scenarios
- Familiarity with ITIL frameworks and change management processes
- Proficiency in monitoring tools (e.g., Nagios, Zabbix, Datadog)