Job Description
Join our award-winning tech team as a Remote Tech Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional customer support through phone, chat, and email. Our comprehensive training program will equip you with the skills to troubleshoot hardware/software issues, resolve technical problems, and deliver outstanding service to clients nationwide. Enjoy the flexibility of remote work while building a rewarding career in IT with full benefits, career advancement opportunities, and a supportive team environment.
What We Offer:
- Comprehensive paid training and certification programs
- Flexible remote work schedule
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement for IT certifications
- Monthly performance bonuses
Responsibilities
- Provide Tier 1 technical support for customers via phone, email, and chat
- Troubleshoot hardware, software, and network connectivity issuesDocument support cases accurately in CRM systems
- Collaborate with senior technicians on complex escalations
- Maintain high customer satisfaction scores
- Adhere to security protocols and data privacy standards
- Participate in ongoing skills development training
Qualifications
- High school diploma or equivalent required
- No prior tech experience necessary - we train!
- Strong problem-solving and critical thinking skills
- Excellent written and verbal communication abilities
- Basic computer proficiency and internet navigation
- Ability to work independently in a remote setting
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection