Job Description
Join TechGuard Solutions and kickstart your career tomorrow! We're seeking dedicated Night Shift IT Support Specialists to provide critical technical assistance to our Tampa-based clients. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement while working in a dynamic, fast-paced environment. Immediate start available for qualified candidates.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Manage active service tickets with SLA adherence and documentation
- Collaborate with cross-functional teams during complex incident resolution
- Monitor system health and perform proactive maintenance tasks
- Escalate critical issues to senior engineers with detailed context
- Document solutions and contribute to knowledge base articles
Qualifications
- 1+ years of IT helpdesk or desktop support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills with network troubleshooting (TCP/IP, DNS)
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Flexible schedule with reliable transportation for night shifts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)