Job Description
Join our dynamic team at TechSolve Solutions Inc. as a Remote Tech Support Specialist in Fresno, CA! We're seeking an immediate hire to provide exceptional technical assistance to our clients. This fully remote role offers competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment. If you're passionate about problem-solving and delivering outstanding customer service, apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Provide exceptional customer support via phone, email, and chat
- Install, configure, and maintain IT systems and applications
- Document all support interactions in ticketing systems
- Collaborate with IT teams on complex technical escalations
- Train users on best practices for cybersecurity
- Monitor system performance and proactively address issues
Qualifications
- 2+ years of technical support experience
- Proficiency in Windows/macOS troubleshooting
- Strong networking knowledge (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent communication and problem-solving skills
- A+ or CompTIA Network+ certification preferred
- Ability to work independently in a remote setting
- Valid California driver's license (occasional onsite visits)