Job Description
Join NexusTech Solutions and become an integral part of our award-winning remote support team! We're seeking a highly skilled Tech Support Specialist to deliver exceptional customer service and technical expertise to our clients across Las Vegas and beyond. This immediate hire opportunity offers full-time remote work with competitive compensation, comprehensive benefits, and career growth potential in a dynamic tech environment.
As a key member of our IT support division, you'll troubleshoot complex technical issues, maintain system integrity, and ensure seamless digital experiences for our diverse clientele. Our commitment to innovation and employee development makes this the perfect role for tech professionals seeking impactful remote work.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop support
- Manage ticketing systems with SLA adherence and detailed documentation
- Deploy and configure cloud-based solutions (AWS/Azure/GCP)
- Conduct cybersecurity assessments and implement best practices
- Train users on system optimization and security protocols
- Collaborate with cross-functional teams on infrastructure projects
- Maintain inventory of IT assets and software licenses
Qualifications
- 3+ years of hands-on technical support experience
- Expertise in Windows/macOS, networking, and cloud platforms
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills with diagnostic tools
- Exceptional communication and customer service abilities
- Experience with ticketing systems (Zendesk/Jira)
- Ability to work independently with minimal supervision