Job Description
Join Our Remote Tech Support Team in Riverside, CA! InnovateTech Solutions is urgently seeking skilled Tech Support Specialists to join our dynamic remote workforce. As a key member of our IT support team, you'll provide exceptional technical assistance to clients across diverse industries. Enjoy competitive compensation, flexible remote work, and comprehensive benefits while making a tangible impact. Apply today to secure your spot in this high-demand role!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems (Windows, macOS, Linux)
- Manage network connectivity, security protocols, and cloud-based tools
- Document tickets, troubleshoot escalations, and provide user training
- Collaborate with cross-functional teams on infrastructure improvements
- Monitor system performance and implement preventative measures
- Maintain compliance with company security policies and procedures
Qualifications
- 3+ years in technical support/help desk environments
- Expertise in Windows OS, networking fundamentals, and cloud services
- CompTIA A+/Network+ certification or equivalent experience
- Strong diagnostic skills with remote access tools (TeamViewer, AnyDesk)
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira) and ITIL practices
- Proven problem-solving in fast-paced technical scenarios