Job Description
Join TechSolve Solutions as an immediate hire Remote Tech Support Specialist and become the hero behind seamless digital experiences for our Dallas-based clients. We're seeking a tech-savvy problem-solver to deliver exceptional remote technical support to diverse users. This 100% remote role offers the flexibility to work from anywhere while making a tangible impact on our clients' daily operations. As a key member of our dynamic IT team, you'll troubleshoot complex issues, optimize system performance, and champion customer satisfaction in a fast-paced environment. If you're passionate about technology and thrive in remote work settings, this is your opportunity to accelerate your career with a forward-thinking company.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Diagnose and resolve complex system malfunctions including OS crashes, connectivity issues, and application errors
- Document all troubleshooting steps, resolutions, and customer interactions in our CRM system
- Collaborate with cross-functional teams to escalate unresolved issues and implement permanent solutions
- Conduct proactive system maintenance, updates, and security patches to prevent future incidents
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Mentor junior support staff on advanced troubleshooting methodologies
Qualifications
- 3+ years of experience in remote technical support or help desk environments
- Expert-level knowledge of Windows OS, macOS, and cloud-based applications (Office 365, G Suite)
- CCNA or CompTIA A+ certification required (Network+ preferred)
- Proven experience with remote access tools (TeamViewer, AnyDesk, Splashtop)
- Exceptional customer service skills with ability to de-escalate technical issues
- Strong analytical thinking and systematic troubleshooting approach
- Ability to work independently with minimal supervision in a remote setting
- Valid Texas driver's license and reliable internet connection (50+ Mbps)