Job Description
Join TechGuard Solutions' elite night shift team and become the backbone of our 24/7 operations. We're seeking a dedicated Night Shift IT Support Specialist to safeguard our digital infrastructure while our city sleeps. This role offers unparalleled growth opportunities in a cutting-edge environment with competitive benefits and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems, networks, and cloud infrastructure during night shift hours
- Monitor and resolve critical system alerts, ensuring 99.9% uptime for mission-critical applications
- Execute scheduled maintenance, patch deployments, and security updates during off-peak hours
- Document incident resolutions, knowledge base contributions, and process improvements
- Collaborate with global IT teams during handovers and complex troubleshooting scenarios
- Implement cybersecurity protocols and respond to potential threats during overnight monitoring
- Train junior staff on escalation procedures and after-hours support protocols
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 operations background
- Expertise in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong analytical skills with experience in incident management tools (ServiceNow/Jira)
- CCNA or equivalent networking certification preferred
- Ability to work autonomously with minimal supervision during overnight hours
- Excellent written communication skills for documentation and handover reports
- Valid driver's license and reliable transportation for occasional on-site emergencies