Job Description
Join our dynamic team as a Night Shift Support Specialist in Corpus Christi, TX! We offer flexible scheduling with guaranteed night hours, empowering you to balance work and life seamlessly. As a key member of our support operations, you'll deliver exceptional service to clients across multiple industries while enjoying competitive compensation and comprehensive benefits. Our modern, collaborative environment values your expertise and provides growth opportunities for dedicated professionals. Apply today to become part of an organization that prioritizes your success and well-being.
Responsibilities
- Provide 24/7 technical and customer support via phone, email, and chat during night shifts
- Resolve complex system issues, troubleshoot hardware/software problems, and escalate critical incidents
- Document support tickets using CRM systems with detailed notes and resolution steps
- Collaborate with cross-functional teams to ensure seamless service delivery
- Monitor system performance, security alerts, and implement preventive measures
- Train and mentor new support staff on protocols and best practices
- Contribute to process improvements and knowledge base documentation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years in technical support or customer service role
- Proficiency with Windows/macOS, networking fundamentals, and ticketing systems
- Exceptional problem-solving skills and ability to work independently
- Strong written and verbal communication skills
- Availability to work flexible night shifts (10 PM - 6 AM)
- CompTIA A+ certification or equivalent technical certification preferred
- Experience with remote support tools and cloud platforms