Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and transform your career! We're offering a $5,000 sign-on bonus for qualified candidates who start before November 30th. Enjoy 100% remote work flexibility while providing cutting-edge technical support to enterprise clients across the US. Our award-winning culture combines competitive benefits with professional growth opportunities in a dynamic tech environment.
What You'll Gain:
- Industry-leading compensation with performance-based bonuses
- Comprehensive health/dental/vision coverage
- Annual $3,000 learning stipend
- Flexible hybrid schedule (2 in-office/month max)
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Provide Tier 3 support for cloud infrastructure (AWS, Azure, GCP)
- Document technical procedures and create knowledge base articles
- Mentor junior support staff through peer review sessions
- Collaborate with engineering teams on product improvements
- Manage VIP client escalations with SLA adherence
- Implement security protocols for remote access systems
Qualifications
- 5+ years in enterprise-level technical support
- Expertise in networking fundamentals (TCP/IP, DNS, VPN)
- Advanced troubleshooting skills for virtualization (VMware, Hyper-V)
- Certification in CompTIA Network+ or equivalent
- Experience with ticketing systems (Jira, ServiceNow)
- Strong written communication for technical documentation
- Ability to work independently across time zones
- Background in financial/healthcare compliance a plus