Job Description
Join Nevada Tech Solutions' elite 24/7 support team and become the backbone of our critical infrastructure operations. We're seeking a dedicated Night Shift Support Engineer to ensure seamless system performance while our global users rest. This immediate hire opportunity offers rapid onboarding and competitive benefits in Reno's growing tech corridor.
As a key member of our DevOps team, you'll troubleshoot complex technical issues, implement proactive monitoring solutions, and collaborate with cross-functional teams. Our modern facility features cutting-edge tools and a supportive culture focused on professional growth.
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure, servers, and network systems during night shifts (10 PM - 6 AM)
- Monitor and respond to critical alerts across AWS, Azure, and on-premise environments
- Perform root cause analysis on system outages and implement preventive measures
- Document incident reports, knowledge base articles, and SOPs
- Collaborate with day-shift teams for seamless handover and continuity
- Execute scheduled maintenance and system upgrades during off-peak hours
- Maintain security protocols and compliance standards
Qualifications
- Minimum 2 years of experience in IT support or systems administration
- Proficiency with Linux/Windows Server environments and cloud platforms (AWS/Azure)
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPNs)
- Experience with monitoring tools (Zabbix, Nagios, Datadog)
- Ability to work independently with minimal supervision
- Excellent troubleshooting and problem-solving skills
- CompTIA Network+ or equivalent certification preferred