Job Description
Join Alaska's premier remote tech support team and elevate your career while enjoying the flexibility of working from anywhere in Anchorage! We're seeking a passionate Senior Tech Support Specialist to deliver exceptional service to our clients across Alaska. As a key member of our innovative IT team, you'll troubleshoot complex issues, implement cutting-edge solutions, and drive digital transformation for businesses in the Last Frontier.
Our remote-first culture offers competitive benefits, professional development stipends, and the opportunity to work with industry-leading technologies. If you're a problem-solver with a customer-first mindset ready to make an impact in Alaska's growing tech landscape, apply today!
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels (phone, chat, ticketing systems)
- Implement and maintain security protocols including VPN access, encryption, and multi-factor authentication
- Document all support activities in ITSM systems with detailed resolution notes and preventive measures
- Train end-users on new technologies and best practices for digital productivity
- Collaborate with cross-functional teams to deploy cloud infrastructure and SaaS solutions
- Monitor system performance using AIOps tools and proactively address potential issues
- Contribute to knowledge base creation and continuous improvement of support workflows
Qualifications
- 3+ years of enterprise-level remote tech support experience with Windows/macOS environments
- CompTIA A+, Network+, or AWS Certified Cloud Practitioner certification required
- Expert knowledge of cloud platforms (AWS/Azure) and SaaS applications (Microsoft 365, Google Workspace)
- Proficient in ITSM tools (ServiceNow, Jira Service Desk) and remote desktop solutions
- Exceptional troubleshooting skills with experience in network diagnostics and endpoint management
- Strong written communication skills for creating technical documentation and user guides
- Ability to work independently in a remote setting with minimal supervision
- Valid Alaska driver's license for occasional on-site support in Anchorage