Job Description
Unlock Premium Earnings with Our Night Shift Support Role in Fort Worth!
Join GlobalTech Solutions Inc. as a Night Shift Support Specialist and earn top-tier compensation while serving enterprise clients. This high-impact position offers exceptional pay, comprehensive benefits, and career growth opportunities in Fort Worth's thriving tech corridor. As a key member of our 24/7 operations team, you'll deliver world-class technical support during peak overnight hours when your expertise is most critical.
Why Choose GlobalTech?
- Industry-leading salary range ($75K-$95K)
- Comprehensive health, dental, and vision plans
- 401(k) with 6% company match
- Tuition reimbursement for certifications
- Performance-based quarterly bonuses
Our Fort Worth facility features state-of-the-art infrastructure, ergonomic workstations, and a collaborative culture that values night shift professionals as essential contributors to our success.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients during night shift hours (10 PM - 6 AM)
- Resolve complex system outages and performance issues across cloud infrastructure
- Document all incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with global teams during critical incident escalations
- Conduct proactive system monitoring and maintenance during off-peak hours
- Mentor junior support staff on advanced troubleshooting methodologies
- Implement security protocols and access controls for night shift operations
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in AWS/Azure cloud environments and virtualization
- CompTIA Security+ or equivalent certification required
- Strong proficiency in Linux/Windows server administration
- Experience with monitoring tools (Splunk, Datadog, Nagios)
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- CCNA or Network+ certification preferred