Job Description
Join our dynamic IT support team as a Night Shift Specialist! We're seeking dedicated professionals to provide critical technical support after business hours, ensuring seamless system operations for our global clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment.
Responsibilities
- Provide remote technical support for hardware/software issues during night shift hours
- Monitor system alerts and proactively resolve infrastructure problems
- Collaborate with cross-functional teams to troubleshoot complex issues
- Document incidents, resolutions, and knowledge base articles
- Perform system maintenance and updates during low-traffic periods
- Escalate critical issues to senior engineers with detailed context
- Contribute to continuous improvement of support processes
Qualifications
- 3+ years of IT support experience with night shift exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong diagnostic skills for network, security, and application issues
- Excellent written and verbal communication skills
- CompTIA A+/Network+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Valid Texas driver's license for occasional on-site visits