Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist! We're seeking a customer-obsessed professional to deliver exceptional technical assistance to our diverse client base across North America. This fully remote position offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. If you're passionate about solving complex technical challenges and elevating user experiences, we want to meet you!
Responsibilities
- Provide Tier 2/3 remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document troubleshooting steps and maintain detailed ticket histories in ServiceNow
- Collaborate with cross-functional teams to develop scalable support solutions
- Conduct system audits and proactively identify potential infrastructure vulnerabilities
- Mentor junior support staff and contribute to knowledge base documentation
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent industry certification required
- Strong scripting skills (Python, PowerShell, or Bash)
- Exceptional communication skills with ability to translate technical concepts
- Experience with ITIL processes and ticketing systems
- Ability to work independently with minimal supervision