Job Description
Join our elite remote tech support team and revolutionize how businesses in Tucson and beyond solve complex IT challenges. As a Senior Remote Tech Support Specialist at CyberSolutions Pro, you'll deliver premium technical assistance to enterprise clients while enjoying competitive compensation and flexible work arrangements. We're seeking tech-savvy professionals who thrive in remote environments and possess a passion for cutting-edge problem-solving. This high-impact role combines advanced technical expertise with exceptional communication skills to deliver world-class support experiences.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments via remote access
- Provide Tier 3 support for enterprise clients including network troubleshooting, security protocols, and system optimization
- Document technical solutions with precision in CRM systems and create knowledge base articles
- Collaborate with cross-functional teams to implement proactive monitoring and preventive maintenance strategies
- Mentor junior support staff and conduct technical training sessions for clients
- Manage VIP client relationships with SLA compliance and performance metrics
- Stay current with emerging technologies and industry best practices
Qualifications
- 5+ years of enterprise-level remote tech support experience with cloud platforms (AWS/Azure/GCP)
- Expertise in network troubleshooting, Active Directory, and enterprise security protocols
- CompTIA Security+ or equivalent certification required
- Proven ability to handle high-pressure escalations with executive-level stakeholders
- Exceptional written and verbal communication skills with technical aptitude
- Experience with remote support tools (TeamViewer, AnyDesk, Zoho Assist)
- Bachelor's degree in Computer Science or related field preferred