Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and revolutionize how we deliver IT assistance from the comfort of your home! We provide all necessary equipment – laptops, monitors, headsets – so you can hit the ground running. As a key member of our Kansas City-based team, you'll resolve technical challenges for enterprise clients while enjoying flexible remote work and a competitive benefits package. This is your chance to grow your career in IT support without the commute, backed by industry-leading resources and training.
Responsibilities
- Deliver remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues including OS, security, and network connectivity
- Document cases meticulously in CRM systems and maintain accurate ticket histories
- Collaborate with cross-functional teams to escalate complex technical problems
- Conduct remote system installations, configurations, and preventative maintenance
- Train clients on new technologies and best practices for digital security
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT or equivalent technical certification (CompTIA A+/Network+ preferred)
- 3+ years of remote or in-person technical support experience
- Proficiency in troubleshooting Windows/macOS, network protocols, and cloud services
- Exceptional customer service skills with proven problem-resolution abilities
- Strong written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision in a remote setting
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Valid U.S. work authorization and reliable high-speed internet connection