Job Description
Join Orlando Tech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're a cutting-edge IT services firm dedicated to empowering businesses in the Orlando metro area with innovative tech solutions. As a fully remote role, you'll deliver exceptional technical support while enjoying Orlando's vibrant culture from home. We offer comprehensive benefits, professional development opportunities, and a collaborative virtual environment where your expertise truly matters.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote desktop tools
- Provide Tier 2/3 support for Windows, macOS, cloud platforms (AWS/Azure), and network infrastructure
- Document detailed ticket resolutions in ITSM systems (ServiceNow/Jira) with SLA adherence
- Collaborate with cross-functional teams to deploy cybersecurity patches and system updates
- Train end-users on best practices for data security and productivity tools
- Proactively monitor network health and escalate critical incidents to engineering teams
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 3+ years of enterprise-level technical support experience with remote support tools
- CompTIA A+/Network+ certifications or equivalent industry-recognized credentials
- Expertise in Active Directory, VPN configurations, and cloud service troubleshooting
- Strong analytical skills for root cause analysis and complex problem-solving
- Exceptional communication abilities with non-technical stakeholders
- Experience with ITSM platforms and ticket management workflows
- Ability to work independently with minimal supervision in a remote environment
- Valid Florida driver's license (for occasional on-site visits)