Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and embrace the perfect work-life balance with our flexible scheduling options. We're seeking dedicated professionals to provide critical technical support during evening hours while maintaining our industry-leading service standards. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your contributions. This role is ideal for night owls, students, or those seeking non-traditional work hours without compromising career growth.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/macOS environments
- Document incident reports using ticketing systems with detailed resolution steps
- Collaborate with global support teams during escalation scenarios
- Maintain SLA compliance and customer satisfaction metrics
- Conduct proactive system monitoring and preventative maintenance
Qualifications
- 2+ years in IT support or help desk environment
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability between 8 PM - 6 AM (Pacific Time)
- Basic networking knowledge (TCP/IP, DNS, DHCP)