Job Description
Join TechSolve Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind seamless digital experiences for our clients in San Antonio and beyond. We're seeking a customer-focused tech enthusiast to deliver exceptional remote support while enjoying flexible hours and a collaborative virtual environment. As a key member of our dynamic team, you'll troubleshoot complex issues with patience and precision, helping businesses maintain optimal productivity. This hybrid-remote role offers the perfect blend of professional growth and work-life balance in the heart of Texas' tech corridor.
At TechSolve, we invest in your development through ongoing training and cutting-edge tools. Our supportive culture values innovation and recognizes contributions, making this ideal for tech professionals seeking supplemental income or transitioning careers. If you're passionate about solving puzzles and making technology accessible, we invite you to apply today and start your journey with an industry leader.
Responsibilities
- Provide exceptional remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex system problems including OS crashes, network connectivity, and peripheral malfunctions
- Document all support interactions and resolutions in our CRM system with detailed ticket entries
- Collaborate with senior engineers on escalated issues while maintaining customer communication
- Conduct proactive system maintenance and security updates for assigned client portfolios
- Train end-users on new technologies and best practices through virtual workshops
- Monitor system health metrics and report potential infrastructure risks
Qualifications
- Minimum 2 years of technical support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficient in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong diagnostic skills for hardware troubleshooting and network connectivity issues
- Excellent written and verbal communication with customer-first mindset
- Ability to work independently while collaborating across time zones
- Valid Texas driver's license for occasional on-site support (1-2x/month)
- High-speed internet connection and quiet home office environment