Job Description
Join TechSolutions Global as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours while working from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic, remote-friendly environment. If you're a problem-solver with a passion for technology and thrive in independent settings, this role is your gateway to professional growth.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for global clients
- Troubleshoot and resolve hardware/software issues across Windows, macOS, and Linux platforms
- Monitor network systems, servers, and cloud infrastructure for proactive issue resolution
- Document incidents, resolutions, and standard operating procedures in ITSM tools
- Collaborate with day-shift teams for seamless handover of ongoing technical tasks
- Conduct system health checks and maintenance during off-peak hours
- Escalate complex issues to senior engineers with detailed technical context
Qualifications
- Minimum 2 years of remote IT support experience in night shift environments
- Expert-level proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, VPN, DNS, firewalls)
- CompTIA A+ or equivalent certification required
- Exceptional written communication skills for technical documentation
- Ability to work independently with minimal supervision during overnight hours
- Experience with ITSM tools (ServiceNow, Jira) and remote access software
- Flexibility to adapt to changing priorities and emergency situations