Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our clients in Fresno, CA. We're seeking a passionate problem-solver to deliver exceptional technical support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a tangible impact in our growing tech community.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop tools
- Provide Tier 2 support for Windows/macOS systems, networking, and cloud applications
- Document troubleshooting steps and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to escalate complex technical challenges
- Train end-users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance metrics
Qualifications
- 3+ years of technical support experience with remote tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems (Zendesk, Jira) and CRM platforms
- Strong analytical skills for root cause analysis
- Ability to work independently with minimal supervision