Job Description
Join TechSolutions Global as a Senior Remote Tech Support Specialist and transform your career with industry-leading compensation and flexibility. We're seeking elite professionals to deliver exceptional technical support to Fortune 500 clients while working fully remotely from Pittsburgh, PA. Enjoy a competitive salary package, comprehensive benefits, and opportunities for career advancement in a dynamic, innovative environment.
Responsibilities
- Provide advanced remote technical support for complex enterprise systems including cloud infrastructure, network security, and SaaS applications
- Lead incident resolution for high-priority client issues with SLA adherence and customer satisfaction focus
- Develop and maintain comprehensive documentation for troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to implement proactive monitoring and preventive maintenance strategies
- Mentor junior support staff and contribute to continuous improvement initiatives
Qualifications
- 5+ years of enterprise-level remote technical support experience with advanced networking and cloud platforms
- Expertise in Windows Server administration, Active Directory, and virtualization technologies (VMware/Hyper-V)
- Industry certifications required: CompTIA A+, Network+, and either AWS Certified Solutions Architect or Azure Administrator
- Exceptional problem-solving abilities with demonstrated experience in root cause analysis
- Strong written communication skills for technical documentation and client interaction