Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become an integral part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless service delivery for our global client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a pathway to career advancement within our rapidly growing technology firm.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access for enterprise clients
- Monitor and respond to critical system alerts during overnight hours (11 PM - 7 AM)
- Document troubleshooting steps and resolution details in ticketing systems
- Collaborate with day-shift teams for seamless handover of unresolved issues
- Conduct system health checks and preventive maintenance during low-traffic periods
- Escalate complex issues to senior engineers with detailed diagnostic information
- Maintain accurate knowledge base articles for common overnight support scenarios
Qualifications
- 2+ years of IT support experience in enterprise environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving skills with ability to work autonomously
- Excellent written communication skills for documentation and escalation
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work flexible schedules including weekends/holidays as needed
- High school diploma or equivalent; relevant certifications a plus