Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and become the digital hero for Anchorage's thriving tech community. We're seeking a dedicated professional to provide exceptional technical assistance to our clients across Alaska. This immediate hire contract role offers the flexibility of remote work while making a tangible impact in our local economy. With competitive compensation and growth opportunities, this is your chance to advance your career while supporting essential infrastructure for businesses and residents alike.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, email, and chat
- Install, configure, and maintain IT systems for remote clients
- Create and maintain technical documentation and troubleshooting guides
- Collaborate with IT teams to escalate complex issues
- Monitor system performance and implement preventive measures
- Train users on best practices for digital security
Qualifications
- 3+ years of technical support experience in a remote environment
- Proficiency with Windows, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals and security protocols
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Valid Alaska driver's license for occasional on-site support
- Experience with ticketing systems (Zendesk, Jira)