Job Description
Join CyberSecure Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide remote technical support during night hours, ensuring seamless system functionality for our global client base. This remote-friendly role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic cybersecurity environment. If you thrive in nighttime settings and excel at problem-solving, apply now to join our innovative team in sunny St. Petersburg!
Responsibilities
- Provide Tier 2/3 technical support for network, security, and cloud infrastructure during night shifts
- Monitor and resolve system alerts, incidents, and outages via ticketing systems
- Collaborate with global teams to implement security patches and updates
- Document all troubleshooting procedures and maintain knowledge base articles
- Conduct periodic system health checks and performance optimization
- Escalate critical issues to senior engineers with detailed incident reports
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Security+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and Azure/AWS
- Strong understanding of network protocols and cybersecurity principles
- Excellent written communication skills for remote collaboration
- Ability to work independently with minimal supervision during night hours
- Experience with ticketing systems (ServiceNow, Jira)