Job Description
Join our dynamic IT team as a Night Shift Support Specialist! We're seeking a dedicated professional to provide critical technical support during evening hours, ensuring seamless operations for our global clients. This full-time role offers competitive compensation, career advancement opportunities, and a collaborative work environment. If you're a problem-solver passionate about technology and thrive in overnight settings, we want you!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Monitor system performance and proactively address potential disruptions
- Document incidents, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers and continuity
- Implement security protocols and maintain compliance standards
- Train users on system functionalities and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or helpdesk role
- Proficiency with Windows OS, Active Directory, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently and make sound decisions
- Available to work 11 PM - 7 AM, Monday-Friday