Job Description
Join our dynamic tech team as an Immediate Hire Remote Tech Support Specialist in San Diego! We're seeking a tech-savvy professional to deliver exceptional customer experiences from home. Enjoy flexible hours, competitive benefits, and the opportunity to solve complex challenges while supporting cutting-edge technologies. This is your chance to launch your career with a forward-thinking company that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide Tier 2 troubleshooting for network connectivity, security protocols, and cloud services
- Document cases using CRM systems with detailed technical notes and resolution steps
- Collaborate with engineering teams on escalations and system improvements
- Conduct user training on security best practices and new tool deployments
- Monitor ticket queues to maintain SLA compliance and customer satisfaction metrics
Qualifications
- 2+ years in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, Active Directory, and VPN technologies
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Strong analytical skills with ability to troubleshoot complex issues independently
- Excellent communication skills and customer-focused mindset
- Reliable high-speed internet and quiet home office setup