Job Description
Launch your career with our comprehensive paid training program for Night Shift Support Specialists in Jacksonville, FL! We're seeking motivated individuals to join our dynamic IT support team and gain hands-on experience in enterprise systems, network troubleshooting, and customer service excellence. No prior experience required – we provide everything you need to succeed.
What We Offer:
- 4-week paid training program covering technical fundamentals and soft skills
- Competitive salary with night shift differential ($3/hour premium)
- Comprehensive benefits package including health insurance and retirement plan
- Clear career advancement path to senior roles
- Collaborative team environment with mentorship opportunities
Responsibilities
- Provide 24/7 technical support for enterprise systems and user applications
- Diagnose and resolve hardware/software issues via remote and on-site supportDocument incidents, solutions, and system changes in ITSM tools
- Collaborate with cross-functional teams on system upgrades and projects
- Maintain high customer satisfaction scores through effective communication
- Participate in continuous improvement initiatives for support processes
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and critical thinking skills
- Excellent written and verbal communication abilities
- Ability to work independently in a fast-paced environment
- Flexibility to work rotating night shifts (10:00 PM - 6:00 AM)
- Valid driver's license and reliable transportation
- Pass background check and drug screening