Job Description
Urgent Hiring! Join our elite remote team with company-provided equipment. We're seeking passionate Tech Support Specialists in Las Vegas to deliver exceptional customer experiences from home. Enjoy a full-time role with competitive benefits, cutting-edge tools, and career growth opportunities. No commute, no equipment costs – just pure remote excellence.
Why Nexus Solutions?
- State-of-the-art home office setup delivered to your door
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Flexible schedule with core hours
- Annual professional development stipend
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and email
- Utilize company-provided hardware/software for troubleshooting
- Document cases in CRM systems with precision
- Collaborate with cross-functional teams on complex escalations
- Maintain high customer satisfaction metrics
- Train on new technologies and products quarterly
- Contribute to knowledge base documentation
Qualifications
- 2+ years in technical support or customer service
- Proficiency with Windows/macOS and networking basics
- Excellent written/verbal communication skills
- Ability to work independently in a home environment
- High-speed internet connection (min 20 Mbps)
- Valid U.S. work authorization
- CompTIA A+ or equivalent certification preferred