Job Description
Join our award-winning team as a fully remote Tech Support Specialist in Phoenix! We provide all necessary equipment including laptop, headset, and ergonomic peripherals. Enjoy flexible hours while delivering exceptional technical support to enterprise clients across the US.
Why Phoenix Digital Solutions? Competitive compensation, comprehensive benefits, and a cutting-edge virtual workspace. We invest in our people with ongoing training and career growth opportunities.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with detailed resolution notes
- Collaborate with cross-functional teams on complex escalations
- Conduct virtual training sessions for end-users
- Maintain security protocols for remote access systems
Qualifications
- 3+ years in IT support with remote work experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS and cloud platforms
- Strong written/verbal communication skills
- Ability to work independently in a virtual environment
- Experience with ticketing systems (ServiceNow/Jira)