Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how businesses in Ohio and Texas operate! We're seeking tech-savvy professionals to deliver exceptional virtual IT support while enjoying flexible hours from anywhere in the US. This is your chance to leverage cutting-edge cloud technologies while maintaining work-life balance. Our collaborative environment values innovation and growth, offering competitive compensation and career advancement opportunities.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve system malfunctions using remote access tools
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on cybersecurity best practices and software utilization
- Monitor system performance and proactively address potential issues
- Assist in implementing cloud-based solutions and security protocols
Qualifications
- 2+ years of experience in remote IT support or helpdesk roles
- Proficiency with Windows, macOS, and mobile operating systems
- Strong knowledge of cloud platforms (AWS, Azure, GCP)
- Certification in CompTIA A+, Network+, or equivalent preferred
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable internet connection